Returns & Replacements Policy

Eligibility:

Semamart.com offers different return and replacement policies for different categories of products. Please see below for details:

Products:

• Eligibility: 7-day no questions asked exchange/refund policy.
• Process:

  • Initiate request within 7 days of receiving the product(s) at [email address removed].
  • Provide photos/videos of the product showing the issue and photos of shipping label, bill/invoice.
  • Customer service will contact you for clarification if needed.
  • Return collection within 3 working days of request approval.
  • Quality team will approve return after checking its condition.
  • Replacement will be initiated after approval within 7 working days.

• Terms and Conditions:

  • No custom engravings/embroidery/designs.
  • Complete product with no missing parts.
  • Unused and undamaged.

Other Products:

• Eligibility: Return/replacement allowed for:

  • Physical damage in transit (refuse the package if visibly damaged).
  • Manufacturing defects (not working properly).
  • Less than 1 month expiry for perishable items.
  • Missing parts/accessories.
  • Wrong product received.

• Process:

  • Initiate request within 7 days of receiving the product(s) at [email address removed].
  • Provide photos/videos of the issue, shipping label, bill/invoice.
  • Customer service will contact you for clarification if needed.
  • Return collection within 3 working days of request approval.
  • Quality team will approve return after checking its condition.
  • Replacement will be initiated after approval within 7 working days.

• Terms and Conditions:

  • Complete product with no missing parts.
  • Unused and undamaged.
  • No custom engravings/embroidery/designs.
  • Replacement offered, refund if out of stock.
  • Sterile products only returnable for wrong delivery.
  • Semamart may deny requests deemed not genuine.

Order Cancellation:

• Eligibility:

  • Within 6 hours of order placement and order not shipped.
  • Delivery delayed by more than 21 days (except for specific items).

• Process:

  • Inform customer service at [email address removed].

• Refund:

  • Initiated upon cancellation confirmation.
  • Refund options:

    • Semamart wallet (instant).
    • Designated card/bank account/UPI (7 days).
    • NEFT/RTGS transfer (10 days).

COD Orders:

• Delivery OTP sent to registered mobile number and email only.
• Delivery person will call on registered mobile number only.
• 3 delivery attempts, undelivered shipments will be returned.
• Report wrong/damaged goods with pictures within 24 hours to [email address removed].
• Inform Semamart within 24 hours if you receive a delivery confirmation but no goods.
• 2 pickup attempts for returns.
• Ensure pickup person seals the package in front of you.